HELP CENTRE

Frequently Asked Questions

Clear answers about Addition’s accounting, finance operations, technology, pricing and expert support.

FAQ TOPIC

Getting Started

5 questions
01What does Addition do?+
Addition gives growing businesses the capability of an in-house finance team without having to build one from scratch. We bring accounting, finance operations, reporting, technology and expert financial support together in one service.
02Who is Addition designed for?+
Addition is built for growing UK businesses that need more than year-end accounts and basic compliance. We work across sectors, with particular experience supporting hospitality, SaaS, technology and e-commerce businesses.
03Is Addition an accounting firm or a software platform?+
Both elements work together. Addition is a finance platform powered by an expert accounting and finance team. The technology connects the work and the data; our people keep the numbers accurate, explain what they mean and help you act on them.
04How do I switch to Addition?+
We start by understanding your business, your current finance setup and where support is falling short. Once the scope is agreed, our team coordinates the handover, connects the right systems and guides you through onboarding.
05What will Addition need from me during onboarding?+
We will ask for access to the relevant accounting records, bank feeds and business systems, along with information about your existing processes and goals. The exact requirements depend on the services included in your proposal.
FAQ TOPIC

Accounting & Finance Operations

6 questions
01What is Addition OS?+
Addition OS is the connected financial operating system behind our service. It brings your bookkeeping, financial workflows, reporting and expert support together so your finance function is easier to run and your information is easier to use.
02What accounting work can Addition handle?+
Depending on your agreed scope, we can support bookkeeping, bank reconciliations, VAT, annual accounts, Corporation Tax, payroll, supplier payments, invoicing, credit control and management reporting.
03How does Addition reduce finance admin?+
We connect and automate repetitive workflows such as bill capture, transaction processing, reconciliations, reporting and approvals. Your Addition team then manages the process, resolves exceptions and keeps the work moving.
04Will I need to replace the tools my business already uses?+
Not necessarily. We aim to work with and connect the tools that already suit your business. If a different setup would materially improve accuracy, control or efficiency, we will explain the recommendation before making changes.
05How up to date will my financial information be?+
The reporting timetable depends on your service scope, but our approach is designed to keep records and reporting current throughout the year—not only when annual accounts or tax returns are due.
06Do you offer payroll and supplier payment support?+
Yes. Payroll and payment support can be added to your service. We can manage payroll processing and filings, and create a controlled process for preparing and making supplier payments.
FAQ TOPIC

Pricing & Service Scope

5 questions
01How is Addition’s pricing calculated?+
Pricing is tailored to your business. Your quote is based primarily on annual revenue, together with the level of support and any additional services you select.
02How can I get a quote?+
Complete our online pricing calculator and answer a few questions about your business. We will email you a personalised quote based on the information provided.
03What is included in my quote?+
Your quote will set out the recommended service, what work is included and the additional services you have selected. We clarify the scope before you get started so you know what Addition will take responsibility for.
04Is there a long-term commitment?+
No. Addition’s ongoing services are billed monthly, with no long-term commitment.
05Can my service change as my business grows?+
Yes. Addition is designed to scale with your business. We can review the scope as your transaction volume, team, reporting needs or financial complexity changes.
FAQ TOPIC

CFO & Decision Support

5 questions
01What is a Fractional CFO?+
A Fractional CFO gives you experienced, senior financial support without the cost of hiring a full-time CFO. They help you understand performance, plan ahead and make important decisions with better financial evidence.
02When does a business need CFO support?+
CFO support is useful when growth is making cash, margins, hiring, funding or planning more complex—or when basic accounting reports are no longer enough to guide decisions.
03What does Addition’s CFO support include?+
Support can include cash-runway reporting, customised management reports, budgets, forecasts, scenario planning, financial modelling, performance reviews and practical guidance from a dedicated CFO.
04How is CFO support different from accounting support?+
Accounting support keeps the records accurate, compliant and up to date. CFO support uses those numbers to manage the future—helping you plan, test decisions, protect cash and improve performance.
05Can Addition help us prepare for investment or borrowing?+
Yes. We can help clarify the right funding route, strengthen financial reporting, build forecasts and financial models, and prepare the financial information investors or lenders are likely to review.
FAQ TOPIC

Embedded FinOps & Specialist Services

6 questions
01What is Embedded FinOps?+
Embedded FinOps gives you a finance lead inside your business who takes ownership of day-to-day finance operations, supported by Addition’s wider team and technology. It is designed for founders who need finance properly run without hiring and managing an internal team.
02What is the difference between Embedded FinOps and Fractional CFO support?+
Embedded FinOps focuses on operating the finance function: workflows, records, coordination, controls and reliable outputs. Fractional CFO support focuses on higher-level planning, analysis and decisions. Businesses can use either service or combine them.
03Does Addition offer one-off financial services?+
Yes. Our specialist work can include Financial Health Checks, funding readiness, financial modelling, R&D tax credit claims, company valuations, SEIS/EIS applications and employee share-option support. Several of these services can be purchased separately.
04What is the Financial Health Check?+
It is a complimentary, high-level expert review of your financial records. We look for reporting gaps, wasted spend, cash-flow pressure, accounting inaccuracies, compliance risks and inefficient processes, then provide a prioritised report.
05How can Addition help with business funding?+
We can help you assess funding options, prepare your numbers and forecasts, and become ready for lender or investor scrutiny. Our Funding Readiness Package provides more intensive preparation, while Fundably helps businesses explore lender options.
06Can Addition help with an R&D tax credit claim?+
Yes. We can assess potential qualifying activity, calculate eligible expenditure, prepare the supporting technical and financial documentation, submit the claim and respond to HMRC follow-up questions. Eligibility and claim value depend on your circumstances and the rules in force.
FAQ TOPIC

Working With Addition

5 questions
01What support will I receive?+
You receive direct support from accounting and finance professionals who understand your agreed scope and your business. The level and cadence of contact depend on the service you choose.
02Will I work with the same people each month?+
We aim to provide consistent contacts so your team builds an understanding of your business over time. The exact team structure depends on the breadth and seniority of support you need.
03How does Addition communicate with clients?+
We use a combination of the Addition platform, email, phone and video calls. Your onboarding process will make clear where to send information, ask questions and review financial outputs.
04How does Addition access our financial information?+
We only request the access needed to deliver the agreed service and use connected systems to reduce manual transfers. Where a service is specifically described as read-only, such as the Xero connection used for a Financial Health Check, we do not modify your records.
05How do I get started?+
You can book a call to discuss your finance setup or use the pricing calculator to request a tailored quote.
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